Our Charity Shops

Our shops are at the heart of our community and help us provide much needed funds so that the Hospice can continue to provide free end of life care to patients who are living with a life limiting illness. We offer high-quality items for sale at great prices. We are reliant upon donations of good quality furniture, clothing, bric -a-brac and electrical goods to ensure we can stock our shops. All of the money raised through the donations and sale of items support the vital end of life care delivered by our dedicated team at the Hospice.

Opening Hours

Our staff and volunteers have spent the last few weeks deep cleaning and restocking our shop to ensure you have a great shopping experience.

Frodsham St Shop

Address: 20 Frodsham Street, Chester, CH1 3JL
Telephone: 01244 887 833
Monday: 9:30am – 5:00pm
Tuesday: 9:30am – 5:00pm
Wednesday: 9:30am – 5:00pm
Thursday: 9:30am – 5:00pm
Friday: 9:30am – 5:00pm
Saturday: 9:30am – 5:00pm
Sunday: 11:00am – 4:00pm

Ellesmere Port Shop

Address: 5 Rivington Road, Ellesmere Port, CH65 0AW
Telephone: 0151 357 1209
Monday: 9:30am – 4:30pm
Tuesday: 9:30am – 4:30pm
Wednesday: 9:30am – 4:30pm
Thursday: 9:30am – 4:30pm
Friday: 9:30am – 4:30pm
Saturday: 9:30am – 4:30pm
Sunday: Closed

Frodsham Shop

Address: 15 Eddisbury Square, Frodsham, Cheshire. WA6 6QS
Telephone: 01244 566710
Monday: 9:30am – 4:30pm
Tuesday: 9:30am – 4:30pm
Wednesday: 9:30am – 4:00pm
Thursday: 9:30am – 4:30pm
Friday: 9:30am – 4:30pm
Saturday: 9:30am – 4:00pm
Sunday: Closed

Neston Shop

Address: 10 High Street, Neston, Wirral, CH64 9TY
Telephone: 0151 353 0301
Monday: Closed
Tuesday: 10:00am – 4:30pm
Wednesday: 10:00am – 4:30pm
Thursday: 10:00am – 4:30pm
Friday: 10:00am – 4:30pm
Saturday: 10:00am – 4:30pm
Sunday: Closed

Centurion Point Shop

Address: Centurion Point, Victoria Road, Chester, CH2 2FD
Telephone01244 390 022
Monday: 9:30am – 4:30pm
Tuesday: 9:30am – 4:30pm
Wednesday: 9:30am – 4:30pm
Thursday: 9:30am – 4:30pm
Friday: 9:30am – 4:30pm
Saturday: 9:30am – 4:30pm
Sunday: Closed

Northgate Street Shop

Address: 130 Northgate Street, Chester, CH1 2HT
Telephone: 01244 342237
Monday: 9:30am – 4:30pm
Tuesday: 9:30am – 4:30pm
Wednesday: 9:30am – 4:30pm
Thursday: 9:30am – 4:30pm
Friday: 9:30am – 4:30pm
Saturday: 9:30am – 4:30pm
Sunday: Closed

Hoole Shop

Address: 9 Faulkner Street, Hoole, Chester, CH2 3BD
Telephone: 01244 310196
Monday: 9:30am – 4:30pm
Tuesday: 9:30am – 4:30pm
Wednesday: 9:30am – 4:30pm
Thursday: 9:30am – 4:30pm
Friday: 9:30am – 4:30pm
Saturday: 9:30am – 4:30pm
Sunday: Closed

Sutton Way Shop

Address: 400 Sutton Way, Great Sutton, CH66 3LL
Telephone: 0151 347 9066
Monday: 9:00am – 4:00pm
Tuesday: 9:00am – 4:00pm
Wednesday: 9:00am – 4:00pm
Thursday: 9:00am – 4:00pm
Friday:9:00am – 4:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed

Donate To Our Shops

If you don’t need it, don’t throw it away. We will be delighted to receive your good quality preloved donations.

We are always grateful for donations of good quality second hand goods and we offer a free collection service for good quality furniture and white goods. Please use our Collection Form here for the following items:

  • Furniture such as sofas, chairs, beds, wardrobes, dining room furniture. (Before you complete our form to book a collection it would be helpful if you can check that all upholstered furniture has a fire label, otherwise we are unable to accept them.)
  • White Goods such as fridges/freezers/washing machines/dishwashers

Once you have completed and submitted this form you’ll be contacted within 72 hours by one of our team to confirm your booking (If you are completing this form on a Friday, Saturday or Sunday, we will contact you on the next available working day). At this time we will discuss our health and safety guidelines with you. When our van driver comes to collect they will make the final decision on any donations.

Currently the areas we are collecting from are:
CH1. CH2, CH3, CH4, CH5, CH63, CH64, CH65 and CH66.

Please note that we are only collecting furniture and white goods. We also cannot collect large wall units, CD racks and glass TV stands until further notice. 

We can also accept donations at any of our six shops for the following items:

  • Small household electricals
  • Clothing
  • Homewares
  • Books
  • Jewellery, bags and accessories

Items we do not accept as donations

We love the things you bring but unfortunately can not resell some items listed due to different reasons such as safety, hygiene or legal. Therefore, we cannot accept them as donations due to the disposal cost. Safety reasons We don’t sell items that may be dangerous to our staff, volunteers or customers. We also don’t sell safety equipment that we can’t guarantee is still effective. Hygiene reasons We do not sell items that present a hygiene risk in their use or handling. Legal reasons We do not sell items that are legally prohibited from sale. We also do not sell items that need a licence that is either inappropriate or too expensive. Wellbeing reasons We do not sell legal items that may cause harm. Undesirability We do not sell items are unlikely to sell or that would be against our fundamental principles if we sold them.

Items we cannot sell in our charity shops

Children’s Equipment

  • Car seats
  • Safety Items such as baby gates and bed guards
  • Moses baskets, carry cots, playpens, high chairs.
  • Cot mattresses
  • Soft toys without CE label

Furniture & Home Items

  • Gas appliances, Oil lamps
  • Cigarette lighters and cigarette lighter refill canisters
  • Knives and Scissors
  • Used pillows (except pillow cases and mattress covers)
  • Candles without instructions
  • Fireworks
  • Items made of fur, Includes new and second-hand items.
  • Items made of ivory.
  • Items made of bone.
  • Turtle or tortoiseshell items.
  • Items made from endangered species
  • Large wall units.
  • Glass TV stands.
  • CD racks.
  • We cannot accept damaged goods/items that need repair as this will incur additional costs for the Hospice. Upholstered donations must have fire safety labels attached, as per the examples below:

Electrical Items

  • Electric blankets
  • Electric showers
  • Sunbeds and tanning equipment
  • Waste disposal units
  • Power tools without instructions
  • Petrol powered tools.
  • Personal hygiene items such as shavers. Foot spa’s unless brand new.


  • Knives
  • Swords, sword sticks, crossbows
  • Guns and ammunition (including replica guns, unless obviously toys)

Heating and Cooking

  • Gas appliances (mains or bottles goods)
  • Storage heaters (hardwired)
  • Oil and Gas Agas
  • Ovens

Sport & Safety Equipment

  • Buoyancy aids, life jackets, inflatable dinghies, inflatable toys for water
  • Safety Helmets – Riding hats, crash helmets, cycle helmets
  • Safety harness of any sort
  • Firefighting equipment
  • Walking aids/Zimmer frames.

Software and Hardware

  • CDs and DVDs
  • Laptops, computers or hard drives.

The government’s Gift Aid scheme means that we can reclaim an extra 25p for every pound raised, making the value of your stock donations go further, at no extra cost to you. A member of our team will ask you about gift aiding your stock donation.