The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England. The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve.

Please read or download our Statement of Purpose by following this link.

You can obtain the latest CQC ratings for the Hospice of the Good Shepherd on the CQC website by following this link or at www.cqc.org.uk. The latest inspection was on 6/7th June 2016 and our overall rating was GOOD. The full report is available on the CQC website and can be downloaded by following this link.

Please share your experiences about good care you have received by clicking on the following link:

Please click on the following link in order to make a complaint:

Full details of the Hospice Registered Information is available on our website by following this link.

Quality Account 2019/2020

The Hospice of the Good Shepherd Quality Account is an opportunity to show what our team has achieved and it also demonstrates the amount of hard work that has gone into making the Hospice such an amazing place. This report focuses on the quality of the services we provide to adults with incurable life-limiting illnesses, and their families across Cheshire West and Chester, and Deeside. It reviews the achievements from the previous year and documents our clinical audits, any complaints or compliments and also includes patient and family feedback. It also summarises the top 6 quality improvements we have set for the coming year (2020/2021).

Hospice of the Good Shepherd Quality Account 2019-20