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Inspection carried out on 13 January 2014
During a routine inspection
“People told us that they were happy with the service and felt well cared for. One person in the day care unit said “I don’t have any concerns about the service. It is wonderful and I couldn’t fault it”. Patients in the inpatient unit said “It’s great, I’ve no complaints” and “The care is fantastic”.
Patients said the food was good. One patient said “The meals are very nice. You can have a three course meal for lunch if you want and you can ask for anything you fancy.” Visitors also confirmed the food was good and that they were offered refreshments when they visited. They said they could have a full meal for a small charge.
We found that appropriate equipment was provided and it was properly maintained.
There were effective recruitment processes in place to ensure that staff were appropriately skilled and suitable for the job. Patients and visitors were complimentary about the staff. One visitor said “They really care and they are very supportive of all the family”.
There was an appropriate complaints procedure in place, although the service had not received any complaints in over a year and CQC had not received any concerns”.